Adult products includes all toys, bondage, novelties and essentials (for example, lubes, oils and sexual aids).
Is your product faulty?
We offer a 90-day warranty period on all adult products.
Your product may also come with a manufacturer's extended warranty.
Please refer to the product listing on our site or the warranty information provided with your product.
If your product is faulty, please contact our friendly customer service team via email, phone or live chat. Visit our Contact Us page for details.
Contacting us first will allow us to troubleshoot with you and provide clear, concise warranty claim instructions tailored to your circumstances.
Before contacting us, you may like to try some basic troubleshooting tips:
If your product is battery operated:
* Ensure you are using the correct batteries
* Ensure the batteries have been inserted correctly
* Try new batteries
* Hold the power button for 3-5 seconds to turn on
* For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.
If your product is rechargeable:
* Ensure the product is fully charged
* Ensure the light (if any) is illuminating to show the product is connected to the charger
* Hold the power button for 3-5 seconds to turn on
* For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.
Is the product not what you expected?
Changed your mind? Not happy with the results? Is the product unsuitable or not as expected?
Please choose carefully before purchasing as we are unable to accept returns on any adult product for change of mind or dissatisfaction.
We value the health and wellbeing of our customers and guarantee that all products purchased are new and shipped directly from the factory to our warehouse to you.
True to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.
If you would like any product advice, please contact our friendly customer service via email, phone or live chat. Visit our Contact Us page for details.
Is your garment or footwear faulty?
We offer a 90-day replacement period for faults on all lingerie, beachwear, costumes and footwear.
If your product is faulty, please contact our friendly customer service team via email, phone or live chat. Visit our Contact Us page for details.
We are not able to cover damage to garments that are the result of improper care or laundering.
Please follow all care instructions carefully.
Is the product a poor fit?
Wrong size? Not the right style for you? Unwanted gift?
We offer a 90-day hassle free return policy for change of mind or unsuitability of lingerie, beachwear, costumes and footwear.
All returns must meet the following conditions:
* All labels are to be still attached to the product.
* Products are to be returned in the original undamaged box (where applicable).
* The product must not have been worn (except to try on for size).
* The product must not be damaged or soiled.
* The product must not be altered in any way.
Please note we do not accept returns on latex wear, hosiery and bodystockings.
You can post your return to:
Customer Care Team
PO Box 350
Abbotsford VIC 3067
Please ensure the following information is included with your return:
* Your full name
* Your order/invoice number
* Reason for returning the product
* Your instructions informing us how you would like the issue resolved.
Standard postage fees apply to all returns.
