Contact Us
Our friendly customer service staff are here to assist from Mon-Fri 9.00am - 5.00pm AEST
Phone
0800 458 094
0800 458 094
Mon-Fri 9.00am - 5.00pm AEST
Current time at customer service location:
Melbourne Australia -
International Customers
+61 3 9417 0414
+61 3 9417 0414
Victoria, Australia
Since 1993, we have been specialising in E-commerce, Online Shopping and product fulfilment.
As leaders in online shopping, our success to date is a result of providing quality online shopping facilities, quality product and quality service, a trade we intend to always uphold.
- We have the largest range of quality industry related products, all available for immediate delivery.
- Our prices are extremely competitive
- Our service and customer support is unbeatable.
- We deliver quickly, efficiently, and always very discreetly.
- All orders are sent via 'Australia Post' Registered Postal service.
- All Credit Card payments are made via authorised and approved secure payment systems. Once a payment has gone through, WE DO NOT STORE OR KEEP YOUR CREDIT CARD DETAILS.
We guarantee our product, service and YOUR SATISFACTION
For more information, don't hesitate to contact us - Click here >
We spend a lot of time & effort to provide you with not only the best quality & the largest range of adult products, but also to provide you with excellence in service.
We are one of the largest and longest established companies. You're in good hands!!
Ordering from our site is SAFE. Why?...
- All purchases are made via secure server.
- Your details will be kept confidential at all times.
- Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially always remain with us.
For your privacy, any issues relating to this site will be discreetly and confidentially handled, including purchasing, payment options, packaging and contacts.
Credit Card Statements
For your privacy, your credit card statement will only show Excite Online Services & will not include reference relating to the product purchased.
For more information, don't hesitate to contact us - Click here >
- Credit Card
- PayPal
We accept the following Credit Cards (Australian & New Zealand orders only):
- Visa
-
Mastercard
For your privacy, your credit card statement will only show 'Excite Online Services Pty Ltd' & will not include reference relating to the product purchased.
We accept PayPal
For your privacy, your PayPal statement will only show 'Excite Online Services Pty Ltd' & will not include reference relating to the product purchased.
For more information, don't hesitate to contact us - Click here >
All orders are sent out via AUSTRALIA POST.
Your order will be discreetly packaged and will not include references relating to the product purchased or site name purchased from.
The Senders name displayed on your package will be ‘Excite Online Services’
SAME DAY DISPATCH
If your order is placed before 2.00pm Monday-Friday (Melbourne AEST), your order will be dispatched on the same day (excluding orders placed during Victorian public holidays). If you’ve missed the 2.00pm cut off time, or for reasons your order was not able to be dispatched on the same day, rest assured your order will be dispatched on the next business day.
For urgent orders, we highly recommend contacting our friendly customer service team for assistance. Please find our contact details here
NEW ZEALAND DELIVERIES
- 3-10 business days ‘Receipted Delivery’ - $9.99 NZD per order
(Allow 3-14 business days for deliveries to Rural areas)
‘Receipted delivery’ service will require your signature when the parcel is delivered.
If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. Please note: Your parcel will only be trackable once your order arrives in New Zealand
- 2-4 business days ‘Express International Courier’ - $14.99 NZD per order
‘Express International Courier’ service is fully trackable and will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to contact New Zealand Post to arrange collection of your parcel
INTERNATIONAL DELIVERIES
- 3-10 business days 'Receipted Delivery' - $9.99 NZD per order
Deliveries outside of metropolitan areas may take longer.
This service will require your signature when the parcel is delivered.
If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.
- 2-4 business days ‘Express International Courier’ - $16.99 NZD per order
‘Express International Courier’ service is fully trackable and will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to contact the Post Office to arrange collection of your parcel
Please Note: New Zealand and International customers to this site warrant, understand and agree to the following:
- Customers will be liable for any customs charges, duties, or tariffs for their destination country
- Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.
- Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel
For more information, don't hesitate to contact us - Click here >
Our Privacy Policy
Your privacy on the internet is of great importance to us.
Because we gather certain types of information about our customers, we feel that you should fully understand the terms and conditions surrounding the capture and use of that information.
This privacy statement discloses what information we gather, how we use it and how to correct or change it.
Promotion Terms and conditions
From time to time we run special promotions / exclusive deal offers and provide promotional codes for discounts. Such special promotions and promotional codes will either be displayed on our online stores or sent to you via email. Using your promotional code is simple:
1. Add items to cart
2. Go to the shopping cart
3. Go to ‘Got A Promo Code’ (below all items in your cart) and click the ‘click to use’ link
4. Enter your promotional code in the field provided
5. Click the ‘Use’ button - this will instigate the promotion and deduct the discount from the total of your order.
The promotion discount will apply to the total of the order excluding ‘ON SALE’ items, redeemed loyalty dollars and postage fees. Only one promotion code can be used per order.
It is the customer’s responsibility to make sure the promotion code is correctly entered in the shopping cart, as described above. Promotion discounts cannot be applied to an order after the order has been submitted.
Promotional offers are available for a limited time only and cannot be extended. The duration of our Promotional offers will be clearly stated during any of our promotions. We reserve the right to modify, suspend or cancel a promotion at any time, but not after you have placed your order.
If you require assistance using your promotional code, contact our friendly customer service team who will be more than happy to help. Please find our contact details here
IP Address
We use your IP address to help diagnose problems if they should arise on our web server and to administer our web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information
Registration and Promotions
We use registration forms. Registration forms require users to provide us with contact information such as names and e-mail addresses. The users contact information is used to facilitate order processing for purchases in the future, as well as to contact users about new ranges, specials and other promotions we may have. Individual user information is never disclosed to third parties. Promotions require users to go through the registration process. In addition to how registration data is used above, promotions use this data to contact winners of the promotion. By emailing us users can request changes or to be removed from receiving future promotional e-mails.
Your details will be kept confidential at all times. Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially remain with us.
By entering your email address to any part of our website, you accept to receive news updates from us. If you do not wish to receive this information, please email us to remove your email address from receiving these communications. Should subscribers and customers subsequently choose to unsubscribe from mailing lists we will provide instructions on how to unsubscribe on the appropriate website area or in said communications. On request, we will delete from its database personally identifiable information that has been submitted.
Competitions Terms and Conditions.
Competitions are open to Australian and New Zealand residents only, who are 18 years of age or over, and are able to take the prize on offer.
We do not accept any responsibility for late, lost or misdirected entries/submissions.
By entering any of our competitions you hereby grant permission for us to post your comments on any of our sites (for the purposes of this competition.)
Your email address and personal details (if provided) will remain confidential at all times and will not be passed on to any third party.
We will judge all entries fairly, and in absolute discretion.
The winner will be notified via email. The winner will be sent a notification email to the email address provided at the time of entry. We accept no responsibility for unread, undelivered or incorrectly provided email information.
The prize must be taken as stated and cannot be varied. The prize, or any unused portion of the prize, is not transferable or exchangeable, and cannot be taken as cash or sold.
We reserve the right to re-judge in the event of an eligible entrant being unable to satisfy these terms and conditions, forfeiting or not claiming a prize.
We (and each of our related bodies, their officers and employees) will not be liable for any loss, damage or personal injury (including, but not limited to, indirect or consequential loss) whatsoever that is suffered or sustained in connection with this competition or use of this prize, except for any liability which cannot be excluded by law.
We are not responsible for technical malfunction of any telephone network or lines, computer online systems, computer equipment, servers, providers, software or traffic congestion on the internet or website, or any combination thereof.
We are not responsible for any injury, or damage, you may suffer resulting from participation in, or downloading, any materials in this competition.
By entering any of our competitions you are automatically subscribing to our newsletter. You can unsubscribe from receiving our newsletter by simply clicking on the unsubscribe link provided at the bottom of our newsletter. Any information you provide will be held in accordance with our privacy and discretion policy.
Order Forms
We use an order form for customers to purchase products. If you place an order with us, we will collect information from you, including your credit card and contact information. This information will be used by us to bill you for products. Contact information from the order form will also be used to ship orders, to contact you for customer service related issues and to send you information about our company.
Images & Packaging
Please note, the packaging and images on some products listed on this site may slightly vary from the product received.
Use of All Products Purchased From This Website
The customer warrants and accepts full responsibility when using any products purchased from this site.
We 'The Vendor' will not take responsibility for misuse of products purchased from this site.
We 'The Vendor' will not take responsibility for injuries which may result whilst using products purchased from this site.
All products purchased from this website should be used in accordance with the manufacturer's instructions.
If you are concerned about using any products purchase from this site, we recommend consulting your medical practitioner before using the product.
FOR INTERNATIONAL CUSTOMERS ONLY (non-Australian deliveries)!
International customers to this site warrant, understand and agree to the following:
- Customers will be liable for any customs charges, duties, or tariffs for their destination country
- Customers understand that if customs impounds the goods sent from us, charges / cost of goods will not be refunded.
- Customers understand that if the goods are returned to us, the customer will be charged for shipping charges (to the customer and back to us).
For more information, don't hesitate to contact us - Click here >
Policy for returning adult product(s)
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Policy for returning lingerie/costumes/footwear
- Purchasing
- Payment
- Packaging
- Delivery
- Contact (only when absolutely necessary)
- Your details will be kept confidential at all times.
- Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially always remain with us.
Credit Card Statement
For your privacy, your credit card statement will only show "Excite Online Services Pty Ltd" & will not include reference relating to the product purchased..
Processing & Delivery
- Your products will be delivered to you discreetly packaged.
- The senders name will not appear on your delivered package
- Your delivered package will not include references to adult products.
Registration and Promotions
We use registration forms. Registration forms require users to provide us with contact information such as names and email addresses. The users contact information is used to facilitate order processing for purchases in the future, as well as to contact users about new ranges, specials and other promotions we may have. Individual user information is never disclosed to third parties. Promotions require users to go through the registration process. In addition to how registration data is used above, promotions use this data to contact winners of the promotion. By emailing us users can request changes or to be removed from receiving future promotional e-mails.
Your details will be kept confidential at all times. Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially remain with us.
By entering your email address to any part of our website, you accept to receive news updates from us. If you do not wish to receive this information, please email us to remove your email address from receiving these communications. Click here >
Should subscribers and customers subsequently choose to unsubscribe from mailing lists we will provide instructions on how to unsubscribe on the appropriate website area or in said communications. On request, we will delete from its database personally identifiable information that has been submitted.
For more information, don't hesitate to contact us - Click here >
Note to AOL, Yahoo!, Hotmail, Gmail and MSN users:
Please add mailing@wildsecrets.co.nz, customerservice@wildsecrets.co.nz, support@wildsecrets.co.nz & orders@wildsecrets.co.nz to your address book to ensure that you are receiving important email communications regarding your orders. Some service providers employ filters that automatically block our email communication to you.
For more information, don't hesitate to contact us - Click here >
Our Loyalty Dollars program is an extra way for us to say "Thank You" for shopping with us!
This is a great way for you to Save Money On Your Next Purchase, or better yet - Get Your Next Purchase FREE.
How does it work?
It's simple - Each time you make a purchase, you will earn Loyalty Dollars as indicated on each product. No need to sign up, your earned Loyalty Dollars will be automatically allocated into your account (see My Lounge section).
How do I spend my Loyalty Dollar
That's the easy and exciting part - Once you select the items you wish to purchase and proceed to our shopping cart,
the cart will provide you with access to your Loyalty Dollars. Then, it's
as simple as allocating how many of your Loyalty Dollars you wish to use
towards your order.
You can choose to use all of your Loyalty Dollars or part of and save some for later. The choice is yours, but you are guaranteed savings each time.
My Loyalty Dollar
Your Loyalty Dollars will be awarded to your account (see
'My Lounge' section), once your order is paid in full and
dispatched. A statement of your Loyalty Dollars, earned and used, can be
viewed in your 'My Lounge' section. Your Username & Password
details can be found on the order confirmation you receive after completing your purchase. We recommend you safely
store these details.
The more Loyalty Dollars you accumulate the bigger your savings will be for your next purchase. Or better still, Get Your Next Purchase FREE.
Terms & Conditions
- Your Loyalty Dollars will only be awarded to your account, once full payment of your order has been made and your order has been dispatched.
- Loyalty Dollars will not be awarded for bonus (Free) items, items 'On Sale', postage costs, or toward redeemed Loyalty Dollars when placing an order. Loyalty Dollars will only be awarded to full priced items.
- Loyalty Dollars will not be awarded to cancelled, declined or fraudulent orders.
Please note: We reserve the right to cancel or alter our Loyalty Dollars program at any time. If, for any reason we decide to alter or cancel this program, your earned and accumulated Loyalty Dollars will not be affected and will always be available for you to use at your convenience.
Thank you for shopping with us
